Effective Date: 8 May 2025

At Book 13 Silver Cabs, we respect your privacy and are committed to protecting it. This Privacy Policy outlines how we manage the information collected when you interact with our website. By using our services, you agree to the collection and use of your data as described in this policy.

What Information We Collect

We collect various kinds of information from you:

Personal Information:

• Your Contact Info: This may include details such as your name, email address, and phone number.
• Payment Details: When you make an online payment for our services, we collect your credit card details and billing address.

Other Info:

• Where You Are: This includes details such as your pickup and drop-off locations, along with the date and time of your booking.
• How You Use Things: We track which parts of our services you use and how you interact with them.
• Cookies and Such: We use cookies and similar technologies to improve functionality and understand how users interact with our services.

We gather information from users in three ways: directly through our web server logs, from the users themselves, and via cookies. When you visit our website, we may track certain details to manage the site and analyse its usage, helping us improve the service for all visitors and customers.

How We Use Your Information

We may use your information for the following purposes:

• Providing Services: We use this information to provide taxi services, process bookings, and manage your account efficiently.
• Customer Support: We use this information to respond to inquiries, resolve issues, and offer assistance as needed.
• Personaliation: We use this information to personalise your experience and adjust our services according to your preferences.
• Marketing and Advertising: We may send you promotional content, special offers, and advertisements that are relevant to your interests.
• Analytics: We analyse user behavior to refine our services, enhance the overall experience, and optimise our marketing strategies.
• Legal Compliance: We fulfill legal obligations and take necessary steps to protect our rights and interests.

This website uses Google Ads’ free conversion tracking on certain pages. When you contact us online, the destination page will include code that helps us track the path you took to reach it.

DoubleClick: We use Google Ads remarketing codes to track when users visit specific pages or take certain actions on our website. This helps us deliver targeted ads later on. If you no longer wish to receive this type of advertising, you can opt out through the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Disclosure of Your Information

We may share your information with the following parties:

• Service Providers: Third-party service providers that assist us in delivering our services, such as payment processors and data analytics providers.
• Business Partners: Businesses we partner with for promotional activities, special offers, or integrated services.
• Legal Requirements: When mandated by legal obligations, court orders, or government authorities.
• Safety and Security: To ensure the safety of our users, services, and protect our rights.

Keeping Your Info Safe

We are committed to safeguarding your information. We do not share your personal details with third parties, except when required by law. We implement the necessary security measures to prevent unauthorised access, disclosure, alteration, or destruction of your data. Your privacy and security are our priority.

Final Thoughts

We may update this Privacy Policy periodically to reflect changes in our practices. Any significant updates will be posted on this page. If you have any questions or would like to discuss your information, please feel free to contact us.