At Book 13 Silver Cabs, we understand that travel plans may change unexpectedly. This Cancellation and Refund Policy explains how booking cancellations, schedule changes, and refund requests are handled. Our goal is to keep the process simple, fair, and easy to understand for every customer.
By making a booking with us, you agree to the terms outlined below.
Booking Cancellation
Customers may cancel a booking before the scheduled pickup time by contacting our support team or using the available booking method.
To help us manage driver schedules and vehicle availability efficiently, we encourage customers to notify us as early as possible if travel plans change.
Cancellation Timing
Cancellation conditions may vary depending on the timing of the request.
Standard Bookings
For regular local bookings:
- Cancellations made well before the pickup time are generally processed without difficulty
- Last-minute cancellations may incur a cancellation fee
- Repeated no-shows may affect future booking acceptance
Airport Transfers
Airport pickups often involve driver scheduling and parking arrangements. Because of this:
- Early cancellations are preferred
- Charges may apply if the driver has already been dispatched
- Delays caused by incorrect flight details may affect refund eligibility
Group and Advance Bookings
Bookings involving larger vehicles, multiple passengers, or advance scheduling may require additional preparation. In such cases:
- Cancellation notice should be provided as early as possible
- Partial charges may apply for late cancellations
- Special event bookings may have separate cancellation conditions
No-Show Policy
A booking may be treated as a no-show if:
- The passenger does not arrive at the pickup location within the allowed waiting period
- The customer cannot be contacted using the provided phone number
- Incorrect pickup information prevents trip completion
In no-show situations, cancellation charges may apply.
Refund Eligibility
Refund requests are reviewed based on the circumstances of the booking.
Refunds may be considered in situations such as:
- Duplicate payments
- Booking errors
- Service cancellations initiated by our team
- Approved cancellations made within the allowed timeframe
Refund approval may vary depending on trip status, payment method, and service conditions.
Non-Refundable Situations
Refunds may not be available in the following cases:
- Change of mind after driver dispatch
- No-show bookings
- Incorrect booking information provided by the customer
- Delays caused by weather, traffic, or events outside operational control
- Completed trips
Each request is reviewed individually to ensure a fair outcome.
Refund Processing Time
Approved refunds are generally processed back to the original payment method.
Processing time may depend on:
- Your payment provider
- Banking procedures
- Card issuer policies
In some cases, refunds may take several business days to appear in your account.
Changes to Bookings
Customers may request changes to booking details, including:
- Pickup time
- Pickup location
- Destination
- Passenger information
Changes are subject to vehicle availability and operational scheduling. Additional charges may apply if trip details are significantly modified.
Driver Delays and Service Interruptions
While every effort is made to arrive on time, delays may occasionally occur due to:
- Traffic congestion
- Road closures
- Weather conditions
- Public events
- Flight schedule changes
If a significant issue affects your booking, our team will attempt to provide updates and suitable assistance where possible.
Contacting Our Support Team
For cancellation requests, booking updates, or refund-related questions, customers can contact Book 13 Silver Cabs through our official website or customer support channels.
When contacting support, please provide:
- Booking name
- Pickup date and time
- Contact details
- Booking reference if available
This helps us process requests more efficiently.
Policy Updates
Book 13 Silver Cabs may update this Cancellation and Refund Policy from time to time to reflect operational or service changes. Updated versions will be published on this page.
