Welcome to Book 13 Silver Cabs. By booking a ride through our website, phone service, or any other booking method, you agree to follow the terms outlined on this page. These Terms and Conditions are designed to create a clear understanding between passengers and our service team.
Please read the following information carefully before making a booking.
General Use of Service
Book 13 Silver Cabs provides transport services for airport transfers, corporate travel, everyday rides, group transport, and special travel requirements across Australia.
By using our services, you confirm that:
- You are at least 18 years old or travelling with a responsible adult
- The information provided during booking is accurate
- You will use our service in a respectful and lawful manner
- You agree to comply with all safety instructions given by the driver
We reserve the right to refuse service in situations involving unsafe, abusive, or inappropriate behaviour.
Booking and Confirmation
Customers can make bookings online or over the phone. A booking is considered confirmed once you receive confirmation from our team.
When booking a ride, please provide:
- Correct pickup and drop-off details
- Accurate travel date and time
- Valid contact information
- Passenger and luggage details if required
Incorrect information may result in delays or additional charges.
Pricing and Payments
Fare estimates may vary depending on:
- Distance travelled
- Traffic conditions
- Waiting time
- Toll charges
- Airport pickup requirements
- Additional travel requests
Payments can be made using approved payment methods available at the time of booking.
All fares must be paid in full at the completion of the trip unless a prior account arrangement has been approved.
Cancellation and Refund Policy
We understand that travel plans can change. Customers may cancel bookings before the scheduled pickup time.
Refund eligibility may depend on:
- Time of cancellation
- Driver allocation status
- Distance already travelled by the driver
- Special event or peak-time bookings
Refund processing times may vary depending on the payment provider.
Waiting Time
Drivers may allow a reasonable waiting period after arriving at the pickup location.
Additional waiting charges may apply if:
- Passengers are delayed beyond the included waiting period
- Contact cannot be established with the customer
- Pickup instructions are unclear
Airport pickups may include different waiting conditions depending on flight schedules.
Passenger Responsibilities
For a safe and comfortable journey, passengers are expected to:
- Wear seatbelts during the trip
- Treat drivers respectfully
- Avoid damaging the vehicle
- Keep personal belongings secure
- Follow Australian transport regulations
Passengers may be held responsible for cleaning or repair costs caused by damage, spills, or misconduct during the journey.
Children and Safety
Child restraints or baby seats may be available upon request. Customers should mention these requirements during booking.
It is the passenger’s responsibility to ensure that all child travel information provided is accurate.
Vehicle Availability
While we make every effort to provide the requested vehicle type, availability may vary based on demand, weather, traffic conditions, or operational requirements.
In certain cases, a similar vehicle may be assigned to complete the booking.
Delays and Service Interruptions
Book 13 Silver Cabs is not responsible for delays caused by circumstances outside our control, including:
- Traffic congestion
- Road closures
- Weather conditions
- Public events
- Flight delays
- Mechanical issues
- Government restrictions
We will make reasonable efforts to minimise disruptions and keep passengers informed whenever possible.
Lost Property
Passengers are responsible for checking their belongings before leaving the vehicle.
If an item is left behind, customers may contact our support team. While we will try to assist in locating lost items, we cannot guarantee recovery of personal belongings.
Prohibited Conduct
The following activities are not permitted inside our vehicles:
- Smoking or vaping
- Carrying dangerous or unlawful items
- Harassment or threatening behaviour
- Excessive alcohol-related misconduct
- Damage to vehicle interiors
Drivers may end the trip if passenger behaviour creates a safety concern.
Privacy and Personal Information
We may collect customer details required for booking and communication purposes. Information is handled in accordance with our Privacy Policy and is used only for operational, customer support, and service-related purposes.
Changes to Terms
Book 13 Silver Cabs may update these Terms and Conditions at any time without prior notice. Updated terms will be published on this page.
We encourage customers to review this page periodically to stay informed about current policies.
Contact Information
If you have questions regarding these Terms and Conditions, please contact Book 13 Silver Cabs through our official website or customer support channels.
